Privacy Policy

Effective Date: July 2, 2026

A Guy That Designs respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how A Guy That Designs, referred to as “AGTD,” “we,” “us,” or “our,” collects, uses, stores, protects, and shares information when you visit our website, request a quote, purchase products or services, communicate with us, or otherwise interact with our business.

By using our website, submitting information, requesting services, or communicating with us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to information collected through our website, customer relationship management system, quote forms, emails, telephone calls, text messages, social media, payment systems, and other business communications.

1. Information We Collect

We may collect information that you voluntarily provide, information generated during a customer relationship, and limited technical information collected when you use our website.

Contact Information

Contact information may include:

• Your first and last name
• Business or organization name
• Email address
• Telephone or mobile number
• Mailing, billing, delivery, or service address
• Preferred contact method

Quote and Project Information

When you request a quote, purchase a product, or begin a project, we may collect:

• The products or services you are interested in
• Project descriptions and instructions
• Measurements, quantities, locations, and deadlines
• Budget information
• Installation or delivery details
• Vehicle information when relevant to a project
• Website, domain, hosting, or platform information
• Advertising or marketing account information
• Artwork, logos, photographs, videos, documents, and reference files
• Comments, notes, approvals, revision requests, and project feedback

Transaction and Billing Information

We may collect information related to:

• Estimates and proposals
• Orders and purchases
• Invoices and payment status
• Deposits and balances
• Refunds and credits
• Delivery, pickup, installation, or completion status
• Billing contact information

Payment card information may be processed directly by a third-party payment processor. We may not receive or store your complete payment card number. Payment processors operate under their own privacy policies and security practices.

Communications

We may collect and retain communications sent through:

• Website contact and quote forms
• Email
• Telephone calls
• Voicemail
• SMS or MMS text messages
• Social media
• Online messaging platforms
• Customer support systems

Communications may be stored with your customer, quote, invoice, job, or project record. Calls and voicemail messages may be transcribed or summarized for customer service, training, documentation, and recordkeeping.

Website and Device Information

When you visit our website, we or our website service providers may automatically collect information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website or webpage
• Pages viewed
• Links or buttons selected
• Date and time of visits
• Approximate geographic area derived from an IP address
• Website performance and error information

Text-Message Consent Information

When you choose to receive text messages from us, we may collect and retain:

• Your mobile telephone number
• The date and time consent was provided
• The website page or form where consent was provided
• The consent language shown at the time of submission
• Whether the consent checkbox was selected
• Your opt-in, opt-out, or resubscription status
• Records of text-message communications
• Message delivery and failure information

2. How We Collect Information

We may collect information when you:

• Visit or interact with our website
• Submit a contact or quote-request form
• Request an estimate or proposal
• Purchase a product or service
• Approve artwork or a project proof
• Create or maintain a customer account
• Send us an email or text message
• Call our business
• Communicate with us through social media
• Upload artwork, photographs, documents, or other files
• Interact with an advertisement
• Make a payment
• Participate in a survey, promotion, or feedback request
• Provide information in person or through an authorized representative

We may also receive limited information from vendors, referral partners, advertising platforms, payment processors, delivery providers, publicly available sources, or other parties involved in completing your requested service.

3. How We Use Information

We may use personal information to:

• Respond to questions and inquiries
• Prepare quotes, estimates, and proposals
• Provide products and services
• Create and manage customer, project, and job records
• Communicate about artwork, proofs, revisions, and approvals
• Coordinate appointments, delivery, pickup, and installation
• Process orders, invoices, deposits, payments, refunds, and credits
• Provide customer service and technical support
• Send requested project updates and notifications
• Send text messages when consent has been provided
• Maintain communication and consent records
• Operate, improve, and secure our website
• Evaluate advertising and marketing performance
• Improve our services and customer experience
• Prevent fraud, abuse, unauthorized access, or security incidents
• Maintain accounting, tax, operational, and business records
• Enforce agreements and protect our legal rights
• Comply with legal, regulatory, insurance, or contractual obligations

4. Customer Relationship Management and Project Records

We may use a customer relationship management system to organize customer information, quote requests, projects, jobs, tasks, approvals, files, invoices, communications, and service history.

Customer records may include information submitted through our website, emails, calls, text messages, estimates, invoices, project notes, uploaded files, artwork approvals, payment history, and communication preferences.

Access to customer information is limited to AGTD personnel, approved service providers, and other parties who reasonably need the information to perform services or complete a requested project.

5. Artificial Intelligence and Automated Assistance

AGTD may use automated software or artificial-intelligence-assisted tools to help organize communications, summarize calls, identify follow-up items, draft responses, categorize inquiries, maintain project records, and improve customer service.

Our AI-assisted secretary or customer-service system may be referred to as Evelyn.

AI-assisted tools may process information contained in customer inquiries, project records, emails, text messages, calls, quotes, and other communications. We use these tools to support business operations and do not authorize them to use customer information for unrelated independent marketing.

Automated responses may not represent a final price, refund decision, production commitment, legal agreement, or guaranteed deadline unless confirmed by an authorized representative of A Guy That Designs.

Customers should not send Social Security numbers, complete payment card numbers, account passwords, medical records, or other highly sensitive information through ordinary email, text message, or website forms.

6. Text Messages and Mobile Information

When you voluntarily consent to text messaging, we may send conversational and customer-care messages related to:

• Your inquiry
• Quote or estimate information
• Requests for project details
• Artwork and proof notifications
• Revision requests and approvals
• Appointment coordination
• Project status updates
• Delivery, pickup, or installation information
• Invoices and payment reminders
• Customer support

Message frequency varies. Message and data rates may apply.

You may reply STOP to opt out of text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing any product or service.

Additional information about our messaging program is available in our SMS Terms and Conditions.

7. Email and Other Communications

We may use your email address or other contact information to respond to inquiries, deliver estimates, provide proofs, send invoices, coordinate projects, provide customer support, and send other communications related to your business relationship with AGTD.

We may occasionally send information about products, services, offers, or business updates when permitted by law. You may ask us to stop promotional email communications by using an unsubscribe option when available or by contacting us directly.

Even after opting out of promotional messages, you may still receive necessary transactional or customer-service communications related to an active quote, project, order, invoice, account, or legal obligation.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to:

• Operate website features
• Remember preferences
• Understand website traffic
• Measure advertising performance
• Analyze visitor behavior
• Prevent fraud and security incidents
• Improve website speed, design, and functionality

Some cookies may be placed by third-party website, analytics, advertising, scheduling, payment, or embedded-content providers.

You may be able to limit or block cookies through your browser or device settings. Disabling cookies may affect the operation of certain website features.

9. Analytics and Advertising Services

We may use website analytics and advertising services to understand website traffic, measure campaign performance, improve our services, and reach prospective customers.

These services may collect information about your browser, device, interactions, approximate location, referral source, and website activity. Their collection and use of information may also be governed by their own privacy policies.

Depending on your browser, device, and location, you may be able to manage advertising preferences through your browser settings, device settings, advertising-platform settings, or cookie controls.

10. How We Share Information

We do not sell personal information.

We may provide limited information to vendors and service providers that perform services on our behalf, including:

• Website hosting and maintenance providers
• Customer relationship management providers
• Email and text-message providers
• Telephone and voicemail providers
• Payment processors
• Accounting and bookkeeping providers
• Cloud storage and file-management providers
• Analytics and advertising providers
• Fraud prevention and security providers
• Manufacturers, printers, suppliers, and production partners
• Delivery and shipping providers
• Installers and approved independent contractors
• Professional advisers such as attorneys, insurers, or accountants

These parties may receive only the information reasonably necessary to perform services, complete a requested project, process a transaction, protect our systems, or comply with legal obligations.

We may also disclose information when reasonably necessary to:

• Comply with a law, subpoena, court order, or lawful government request
• Investigate fraud, abuse, unauthorized access, or security threats
• Protect the safety, property, and legal rights of AGTD or others
• Enforce an agreement or collect an unpaid balance
• Respond to an insurance claim or legal dispute
• Complete a merger, sale, financing, restructuring, or transfer of business assets

11. Production Partners and Independent Contractors

Some products and services may require us to share limited project information with manufacturers, printers, embroiderers, sign suppliers, web-service providers, installers, shipping companies, or other production partners.

Shared information may include artwork, shipping information, measurements, quantities, product selections, project specifications, and other details necessary to complete the requested work.

We do not authorize production partners to use customer information for unrelated independent marketing.

12. Payment Processing

Payments may be processed by third-party payment processors, financial institutions, or invoicing platforms.

Those providers may collect payment information directly and process it according to their own privacy policies, terms, fraud-prevention measures, and security standards.

We may retain transaction records such as the amount paid, date, invoice number, payment status, payment method type, and processor confirmation.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services
• Maintain customer and project records
• Complete accounting and tax obligations
• Maintain consent and communication records
• Resolve disputes
• Enforce agreements
• Prevent fraud and abuse
• Comply with legal, insurance, or regulatory obligations

Retention periods may vary depending on the type of information, the customer relationship, the nature of the project, and applicable legal or business requirements.

We do not guarantee permanent storage of customer files, artwork, proofs, project records, website backups, emails, text messages, or uploaded materials.

14. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include access controls, passwords, secure account credentials, restricted permissions, encrypted services, software updates, backups, monitoring, and vendor security practices.

No website, database, internet transmission, cloud service, email, telephone system, or text-message service can be guaranteed to be completely secure.

Customers should use caution when sending sensitive information and should notify us promptly if they believe their information, account, files, or communications have been accessed without authorization.

15. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we maintain personal information about you
• Correct inaccurate contact information
• Update your communication preferences
• Provide access to certain personal information
• Delete certain personal information
• Stop certain promotional communications
• Explain how certain information has been used or shared

These rights may be limited by legal, accounting, tax, security, contractual, operational, and recordkeeping obligations.

We may need to verify your identity before completing a privacy request. We may deny or limit requests that are fraudulent, excessive, technically impractical, prohibited by law, or that would interfere with the rights of another person.

To stop text messages, reply STOP to a message from us.

16. Children’s Privacy

Our website and services are intended for adults and organizations seeking design, printing, signage, apparel, website, marketing, and related business services.

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

A parent or legal guardian who believes a child has provided personal information may contact us to request its review or removal.

17. Third-Party Websites and Services

Our website may include links to websites, payment providers, scheduling systems, social-media platforms, embedded content, or services operated by other organizations.

We are not responsible for the privacy, security, availability, content, or business practices of third-party websites or services.

You should review the privacy policy and terms of each third-party service before submitting information.

18. Business Transfers

If AGTD is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of all or part of the business, customer information may be transferred as part of that transaction.

Any successor that receives personal information will remain responsible for handling it according to applicable law and any privacy commitments that continue to apply.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, business practices, or legal obligations.

The revised Privacy Policy will be posted on this page with an updated effective date.

Continued use of our website or services after an update constitutes acknowledgment of the revised policy.

20. Related Policies

Additional terms governing our services and communications are available on the following pages:

• Terms, Conditions, and Company Policies
• SMS Terms and Conditions

21. Contact Information

Questions, requests, or concerns regarding this Privacy Policy may be directed to: