Terms, Conditions, and Company Policies

Effective Date: July 2, 2026

These Terms, Conditions, and Company Policies govern estimates, proposals, orders, purchases, projects, products, installations, websites, marketing services, design services, and other work provided by A Guy That Designs, referred to as “AGTD,” “we,” “us,” or “our.”

“Client,” “customer,” “you,” and “your” refer to the person or organization requesting or purchasing products or services from AGTD.

By accepting an estimate, approving a proposal, submitting payment, approving artwork, authorizing production, signing an agreement, or otherwise instructing us to begin work, you agree to these Terms.

If a written estimate, proposal, service agreement, or contract contains terms that conflict with this page, the terms of that specific written agreement will control for that project.

1. Estimates and Scope of Work

Estimates are based on the information, measurements, quantities, materials, artwork, deadlines, installation conditions, and other details available when the estimate is prepared.

Unless stated otherwise, estimates are valid for 30 days. Prices may change after that period because of material costs, supplier pricing, availability, shipping, labor requirements, or changes in project scope.

An estimate includes only the products and services specifically listed. Additional work, revisions, products, travel, installation requirements, artwork preparation, repairs, or changes requested after approval may result in additional charges.

Verbal discussions do not change an approved estimate unless the change is confirmed by AGTD in writing.

2. Client Responsibilities

Clients are responsible for providing accurate and complete information, including:

• Contact information
• Project requirements
• Quantities and measurements
• Installation locations and conditions
• Required deadlines
• Logos, artwork, photographs, text, and other content
• Timely proof approvals and revision requests
• Access to locations, accounts, domains, platforms, or equipment needed for the project

Delays in providing information, content, access, approvals, or payments may delay the project. AGTD is not responsible for missed deadlines or additional costs caused by a client’s delay, inaccurate information, change in direction, or failure to communicate.

The client is responsible for reviewing all measurements and specifications unless AGTD specifically agrees in writing to obtain or verify them.

3. Scheduling and Lead Times

Production dates, proof dates, delivery dates, launch dates, and installation dates are good-faith estimates and are not guaranteed unless AGTD expressly provides a written guarantee.

Lead times may be affected by:

• The client’s response and approval time
• Artwork or material availability
• Supplier and manufacturer delays
• Shipping delays
• Weather
• Installation conditions
• Equipment failure
• Platform or service interruptions
• Changes in scope
• Circumstances outside AGTD’s reasonable control

Rush service may be available only when expressly accepted in writing. Rush charges may apply. Payment of a rush fee does not make AGTD responsible for delays caused by the client, suppliers, carriers, weather, platforms, or other outside circumstances.

4. Design Process, Proofs, and Revisions

Design work begins after the required payment and necessary project information have been received.

The number of included design concepts, revisions, and proof rounds is determined by the estimate or proposal. Additional concepts, substantial changes in direction, or revisions beyond the included amount may be billed separately.

A revision means a reasonable change to the current design. A request that changes the original concept, product, dimensions, content, style, layout, or project direction may be treated as new work.

Proofs are provided so the client can review:

• Spelling
• Grammar
• Names and telephone numbers
• Addresses and website addresses
• Dates
• Colors
• Dimensions
• Quantities
• Placement
• Layout
• Product selection
• Other visible project details

The client is solely responsible for carefully reviewing the proof before approval.

5. Final Approval

Approval by email, text message, CRM approval, electronic signature, written confirmation, or another documented method constitutes final approval.

Once a proof is approved:

• AGTD may begin production or publishing
• Changes may require additional payment
• Production may need to restart
• Completed work may not be refundable
• The client accepts responsibility for errors visible in the approved proof

AGTD is not responsible for spelling errors, incorrect contact information, incorrect dates, incorrect dimensions, layout choices, or other issues that appeared in an approved proof.

If AGTD produces something that materially differs from the approved proof, AGTD will determine an appropriate remedy, which may include correction, reproduction, repair, account credit, or refund of the affected portion.

6. Color, Material, and Product Variations

Colors displayed on phones, monitors, proofs, printers, fabrics, vinyl, signs, embroidery, and other materials may vary.

Exact color matching is not guaranteed unless a specific color-matching service is included in writing. Pantone, CMYK, RGB, HEX, vinyl, thread, fabric, paint, and printed colors may appear different because of materials, lighting, production methods, coatings, screens, and manufacturing tolerances.

Minor variations in color, texture, placement, size, finish, stitching, print position, material, and manufacturing are normal and are not defects.

Apparel sizes and fits may vary by brand and style. The client is responsible for approving product brands, colors, sizes, and quantities before production.

7. Signs, Decals, Graphics, and Installations

The client must disclose any known problems with the installation surface, vehicle, wall, window, sign structure, electrical system, or installation location.

AGTD is not responsible for damage or failure caused by:

• Existing paint, rust, oxidation, corrosion, contamination, or surface defects
• Previously repaired or repainted surfaces
• Improperly cured paint
• Structural problems
• Water intrusion
• Electrical problems
• Extreme temperatures or weather
• Improper cleaning or maintenance
• Alteration or removal by another party
• Information that the client failed to disclose

Vehicle graphics and decals may expose differences in paint color, fading, damage, or finish when removed. AGTD cannot guarantee that paint, clear coat, glass, or other surfaces will remain unchanged after graphic installation or removal.

The client is responsible for obtaining property-owner permission, permits, engineering, electrical approval, zoning approval, landlord approval, or other authorization unless those services are specifically included.

Installation appointments may be rescheduled because of unsafe conditions, weather, inaccessible work areas, incorrect measurements, unavailable power, blocked surfaces, or other conditions that prevent safe installation.

8. Custom Products

Custom products are manufactured specifically for the client and generally cannot be resold.

Custom apparel, embroidery, signs, decals, banners, promotional products, engraved products, printed materials, and similar items are not returnable because of preference changes after approval.

Claims concerning shortages, damage, or production defects must be submitted in writing within five business days after delivery or pickup. Photographs and return of the affected item may be required.

AGTD may repair, reproduce, replace, credit, or refund an affected item at its discretion. AGTD is not required to refund an entire order when only part of the order is affected.

9. Website Design and Development

Website projects are divided into phases as stated in the proposal.

Unless stated otherwise, the standard payment schedule is:

• 50% to begin the project
• 25% to begin the second phase
• 25% before publishing, transfer, or final delivery

The client is responsible for providing timely content, account access, photographs, legal disclosures, product information, pricing, and approvals.

Website appearance may vary among browsers, devices, screen sizes, operating systems, and software versions. AGTD will make reasonable efforts to create a functional responsive website but cannot guarantee identical appearance on every device.

AGTD does not guarantee that a website will be:

• Free from every error
• Compatible with every future browser or device
• Continuously available
• Immune from hacking, malware, platform outages, or third-party failure
• Legally compliant for every jurisdiction or industry
• Accessible under every accessibility standard unless accessibility work is specifically included

The client is responsible for reviewing the accuracy and legality of website content, claims, pricing, policies, licenses, product descriptions, disclaimers, and industry-specific requirements.

Hosting, domains, plugins, subscriptions, applications, fonts, stock media, and other third-party services may have separate charges and terms.

10. Website Ownership and Transfer

After the website project is paid in full, the client receives rights to the custom website content and design created specifically for that client, subject to third-party platform restrictions and licensed materials.

AGTD retains ownership of:

• Preexisting tools
• Reusable code
• Development methods
• General templates
• Internal systems
• Working files
• Unused designs
• Licensed assets that cannot legally be transferred
• Materials not expressly included in the final deliverables

Transfer of a website to another platform may require rebuilding and may not preserve all functionality. Platform transfer, export, migration, or technical assistance is not included unless stated in writing.

AGTD may withhold website publishing, transfer, administrative access, or final deliverables until the account is paid in full.

11. Search Engine Optimization and Marketing

SEO, Google Ads, social advertising, Google Business Profile management, content marketing, and other marketing services involve third-party platforms and changing market conditions.

AGTD does not guarantee:

• Search-engine rankings
• A specific number of calls, messages, leads, or sales
• Advertising approval
• Cost-per-click
• Conversion rates
• Revenue
• Platform availability
• Continued access to an advertising or social-media account
• Actions taken by Google, Meta, or another platform

Marketing recommendations and campaign decisions are based on available information and professional judgment. Results may be affected by the client’s reputation, pricing, sales process, competition, website, budget, location, market demand, account history, and responsiveness.

Advertising spend paid to third-party platforms is separate from AGTD management fees unless the proposal states otherwise.

The client is responsible for the truthfulness, legality, licensing, and substantiation of claims made in advertising.

12. Payment Terms

Payment requirements are stated in each estimate or proposal.

Logo and Hourly Design Work

Payment for the first hour of logo or design work is required before work begins. Additional design time is billed at the rate stated in the estimate or invoice. Final files are released after the balance is paid.

Signs, Decals, Apparel, Embroidery, Promotional Products, and Other Custom Products

Full payment is generally required before design or production begins.

Website Projects

Website projects generally follow the 50%, 25%, and 25% payment schedule described above.

Digital Marketing

Setup fees and the first month’s service fee are due before work begins. Recurring fees are due on the first day of each service month unless the agreement states otherwise.

AGTD accepts the payment methods made available on the estimate or invoice. The client is responsible for applicable sales tax, permit fees, shipping, platform charges, and other stated costs.

Payment plans or credit arrangements are available only when approved by AGTD in writing.

13. Late Payments and Work Pauses

A $50 late fee may be added when a recurring payment is more than five calendar days late.

AGTD may pause work, hosting assistance, campaign management, production, scheduling, account administration, or other services when an account remains unpaid for ten calendar days.

Pausing work may affect deadlines, placement in the production schedule, advertising performance, account status, and availability. Work will resume according to current scheduling availability after the account is brought current.

The client remains responsible for authorized work completed before suspension.

14. Cancellations and Refunds

Cancellation requests must be submitted in writing.

Before Work Begins

Payments may be refundable if the project is canceled before design, setup, ordering, scheduling, or other work begins, less nonrefundable processing fees, supplier charges, or expenses already incurred.

After Work Begins

If work has begun, AGTD may retain or deduct payment for:

• Design time
• Setup work
• Consultation
• Research
• Account configuration
• Materials ordered
• Supplier charges
• Shipping
• Labor
• Other completed or committed work

Design time will be calculated at the hourly rate stated in the estimate or AGTD’s current standard design rate.

After Approval or Production

Custom products are nonrefundable after final approval or after production has begun, except for a verified defect or material difference from the approved proof.

Website Projects

Payments covering completed website phases are nonrefundable. If the client cancels, the client will not owe future phases that have not begun unless another written agreement applies.

Marketing Services

Setup fees become nonrefundable after setup work begins. Monthly service fees are nonrefundable after the applicable service period begins. Cancellation stops future recurring billing according to the notice period in the service agreement.

Refunds that are approved may take up to ten business days to process, plus any processing time imposed by the client’s financial institution.

15. Inactive and Abandoned Projects

A project may be considered inactive when the client fails to provide information, approvals, payment, access, or responses for 30 days.

AGTD may remove an inactive project from the active production schedule.

A project may be considered abandoned after 90 days without meaningful client communication. AGTD may close the project, archive files, and require a new estimate or restart fee before resuming work.

Payments for completed work, reserved production time, purchased materials, and incurred expenses remain nonrefundable.

AGTD does not guarantee indefinite storage of artwork, source files, proofs, photographs, website backups, or project materials.

16. Intellectual Property

The client represents that the client owns or has permission to use all logos, photographs, artwork, trademarks, names, text, music, video, fonts, and other content supplied to AGTD.

The client is responsible for claims arising from unauthorized client-supplied materials.

Unless otherwise agreed:

• Final approved deliverables are transferred after full payment
• Preliminary concepts and unused designs remain AGTD property
• Editable source files are not included unless listed in the proposal
• Licensed fonts, stock images, software, and third-party assets remain subject to their licenses
• AGTD may retain copies for recordkeeping and backup purposes

AGTD may display completed work in portfolios, social media, advertising, award entries, and examples of services unless the client and AGTD agree in writing to confidentiality before the project begins.

17. Client-Provided Materials and Indemnification

The client agrees to defend, indemnify, and hold AGTD harmless, to the extent permitted by law, from claims, losses, expenses, and liabilities resulting from:

• Client-provided content
• Trademark or copyright infringement
• False or misleading claims supplied by the client
• Missing permissions or licenses
• Illegal or prohibited content
• The client’s misuse of completed work
• Instructions that AGTD followed at the client’s request

AGTD may refuse to reproduce or publish material that appears unlawful, infringing, fraudulent, hateful, threatening, deceptive, or otherwise inappropriate.

18. Third-Party Vendors and Services

AGTD may use manufacturers, printers, installers, hosting companies, software providers, payment processors, advertising platforms, shipping carriers, and independent contractors.

AGTD will use reasonable care in selecting and managing vendors but is not responsible for delays, outages, policy changes, discontinued products, platform restrictions, shipping interruptions, or failures outside AGTD’s reasonable control.

Manufacturer warranties, when available, are passed through to the client and remain subject to the manufacturer’s terms.

19. Shipping, Delivery, Pickup, and Storage

Shipping and delivery dates are estimates.

Risk of loss may transfer to the client when products are delivered, picked up, or accepted by a carrier, subject to applicable law and any written shipping agreement.

The client must provide a safe and accurate delivery location.

Products not collected within 30 days after notice of completion may be subject to storage charges. AGTD may dispose of or donate unclaimed products after 90 days, where permitted by law, without refunding production costs.

20. Confidentiality

AGTD will use reasonable care to keep nonpublic project information confidential.

Confidentiality does not apply to information that:

• Is publicly available
• Was already lawfully known to AGTD
• Is independently developed
• Is received lawfully from another source
• Must be disclosed by law
• Is required by a vendor to complete the client’s project

Highly sensitive information should not be sent through ordinary email or text message unless AGTD provides a secure method.

Personal information is handled according to our Privacy Policy.

21. Warranties and Remedies

AGTD warrants that it will perform services in a professional and workmanlike manner.

Except for any written product warranty, services and products are provided without additional warranties to the fullest extent permitted by law.

AGTD does not warrant against damage, failure, or reduced lifespan caused by:

• Misuse
• Improper care
• Normal wear
• Weather exposure beyond the product’s intended use
• Accidents
• Vandalism
• Alterations
• Improper installation by another party
• Defective customer surfaces or equipment
• Failure to follow care instructions

AGTD’s obligation for a verified defect is limited, at AGTD’s choice, to repair, correction, reproduction, replacement, account credit, or refund of the affected portion.

22. Limitation of Liability

To the fullest extent permitted by law, AGTD will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, lost business, lost data, reputational damage, or loss of opportunity.

AGTD’s total liability arising from a particular project will not exceed the amount the client actually paid AGTD for the portion of the project giving rise to the claim.

These limitations do not apply where prohibited by law.

23. Chargebacks and Collections

Before initiating a payment dispute or chargeback, the client agrees to contact AGTD in writing and provide a reasonable opportunity to investigate and address the issue.

AGTD may submit estimates, approvals, communications, proofs, delivery records, project records, and these Terms in response to an improper chargeback.

The client is responsible for reasonable collection costs, returned-payment fees, court costs, and attorney fees where permitted by law and awarded or authorized through an agreement or legal process.

24. Force Majeure

AGTD is not responsible for delay or failure caused by circumstances outside its reasonable control, including:

• Severe weather
• Natural disasters
• Fire
• Flood
• Illness
• Government action
• Labor disruption
• Supply shortages
• Utility failure
• Internet or telecommunications outages
• Cyberattack
• Carrier disruption
• Platform outages
• Equipment failure
• Transportation interruption

Deadlines will be extended for a reasonable period when these events affect performance.

25. Refusal, Suspension, and Termination of Service

AGTD may refuse, suspend, or terminate service because of:

• Nonpayment
• Abusive, threatening, discriminatory, or harassing conduct
• Fraud or suspected fraud
• Illegal content or requests
• Repeated failure to provide approvals or information
• Material breach of an agreement
• Unsafe working conditions
• Requests outside AGTD’s capabilities
• Conduct that creates unreasonable risk to AGTD, its team, vendors, or clients

The client remains responsible for completed work, ordered materials, noncancelable expenses, and other authorized charges incurred before termination.

26. White-Label and Reseller Work

AGTD may approve certain agencies, designers, printers, sign companies, marketing companies, or other businesses for white-label or reseller pricing.

Approval and pricing are determined by AGTD and may be changed or withdrawn.

For white-label projects:

• The reseller is AGTD’s client
• AGTD has no direct contractual obligation to the reseller’s customer
• The reseller is responsible for collecting accurate information
• The reseller is responsible for client communication and approvals
• The reseller must review proofs before forwarding them
• The reseller is responsible for payments owed to AGTD regardless of payment from its customer
• The reseller may not make unauthorized warranties or promises on AGTD’s behalf

AGTD will invoice and communicate primarily with the approved reseller unless otherwise agreed.

27. Dispute Resolution

A client with a dispute must provide written notice describing the issue and requested resolution.

The parties agree to make a good-faith effort to resolve the dispute informally for at least 30 days before filing a lawsuit, except for claims involving immediate injunctive relief, intellectual property, collections, fraud, or an applicable small-claims process.

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.

Any legal proceeding must be brought in a court with proper jurisdiction serving Lee County, Alabama, unless applicable law requires another location.

28. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

AGTD’s failure to enforce a provision does not waive the right to enforce it later.

A waiver is valid only when provided in writing by an authorized representative of AGTD.

29. Changes to These Terms

AGTD may update these Terms to reflect business, legal, pricing, technology, or operational changes.

The updated version will be posted with a revised effective date. Changes will not retroactively alter a separate signed agreement unless the parties agree in writing.

30. Contact Information